Privacy Policy

Last updated: July 26, 2026

Effective date: July 26, 2026

1. Overview

At ShowUp, we respect your privacy and are committed to protecting your personal data. ShowUp allows users who are at least 13 years old, or the minimum age permitted by applicable law if higher, to use non-commercial features such as browsing the Platform, creating an account, following Artists, joining Rallies, and receiving updates. Certain financial features, including Pledges and Ticket purchases, are restricted to users who have reached the age of majority in their jurisdiction under our Terms of Service. Privacy choices and consent govern how we collect and use personal information; they do not determine whether you are eligible to make a Pledge. This Privacy Policy explains how we collect, use, and safeguard your information when you use our Platform.

These Terms govern your use of ShowUp. Our Terms of Service explains how we collect, use, and disclose personal information.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including your email address, generated handle, optional display name, home location, rally and pledge activity, preferences, payment method information, and payment history. You can sign in with Google or email through Clerk. Clerk provides ShowUp with your email address and Clerk user ID so we can create and secure your account, sign you in, prevent abuse, and support account-related requests. Payment details are processed by Stripe; ShowUp does not store your complete card number or security code.

2.2 Location Data

To facilitate the "Tour on Demand" model, we collect your selected city, region, and country, and may use approximate device location when you grant browser permission. Pledge locations can include approximate coordinates and place details. We use this information to aggregate demand and signal to artists where their fans are located.

2.3 Public Visibility & Anonymity

Your email address, payment details, and account identifiers are never displayed publicly. Depending on your settings and the feature, other people may see your handle, optional display name, selected metro or approximate region, recognition badges, and activity such as joining or pledging to a rally. Attendee lists are hidden by default and can be enabled in Account Settings. ShowUp generates a default profile avatar for public profiles.

2.4 Technical & Security Information

We may collect IP address, browser or device information, request metadata, diagnostic information, and audit logs when you use the Platform. We use this information to operate the service, prevent fraud and abuse, troubleshoot failures, and protect accounts. We do not use it for targeted advertising.

2.5 Children’s Privacy and Minimum Age

ShowUp is intended for users who meet the minimum age requirements described in our Terms of Service. Financial features such as Pledges and Ticket purchases are available only to users who have reached the age of majority in their jurisdiction. If you believe that someone below the applicable minimum age has provided us with personal information, please contact us at hello@showup.fans so we can investigate and take appropriate action, including deletion of the data.

3. How We Use Your Information

We use the collected data for several purposes:

To Facilitate Pledges: To create and manage pledges, process related payments, and notify you about show confirmations.
Demand Aggregation: We provide artists and promoters with aggregated, non-identifiable demand curves to help them plan tours efficiently.
Communication: To send transactional messages about your account, rallies, pledges, payments, tickets, refunds, and cancellations, plus optional momentum and show updates according to your notification preferences.

4. Data Sharing

We do not sell your personal data. We share only the information needed to provide the service, process payments, deliver communications, protect ShowUp, or complete a confirmed show:

Show Materialization

When a show is confirmed and a ticket is issued to you, the event promoter and venue may receive the information reasonably necessary to operate the event, such as your name, contact information, ticket identifier, attendance status, and any information required for customer support or venue access. We may also disclose information when required by law or to protect rights, safety, and platform integrity.

Service Providers

We use trusted service providers to help operate ShowUp, including providers for authentication, payment processing, email delivery, cloud infrastructure, data storage, and monitoring. These providers process personal information only as necessary to provide their services to us. Payment information is processed by Stripe. If you choose to complete an optional artist or venue verification, we may share the information required for that verification with the relevant third-party service (such as Spotify or Google Business Profile).

International Processing

Some of our service providers may process personal information in countries other than your own. When they do, your information remains subject to appropriate contractual and legal safeguards.

5. Cookies & Browser Storage

ShowUp uses cookies and browser storage, such as local storage and session storage, to provide, secure, and remember settings for the service. This includes authentication and restricted-site access, language preferences, selected metro and other local settings, temporary data for in-progress Rally and Pledge flows, persistent Rally drafts, and referral attribution from shared Rally links.

Referral attribution is retained for up to 14 days. Authentication cookies are retained only as long as needed to keep you signed in. Current first-party preference cookies are configured for up to 30 days. Clerk and Stripe provide authentication and payment features and may set their own cookies or similar technologies as part of those features.

ShowUp does not use advertising cookies or similar technologies for targeted advertising. If we introduce analytics, advertising, or other non-essential cookies or similar technologies, we will request any consent required by applicable law and provide a way for you to manage your preferences.

6. Data Security

We use administrative, technical, and organizational safeguards designed to protect your data, including access controls, authenticated requests, rate limits, encrypted connections, and provider security controls. Access to personal information is limited to personnel and service providers who require it to perform their responsibilities. No method of transmission or storage is completely secure.

7. Your Privacy Rights

Depending on where you live, you may have rights under applicable privacy laws, including the right to:

Access the personal information we hold about you.
Correct inaccurate personal information.
Request deletion of your personal information.
Receive a copy of your personal information where required by law.
Withdraw consent where processing is based on consent, subject to legal or contractual limitations.

Residents of certain jurisdictions, including Canada, Québec, the European Economic Area, the United Kingdom, and certain U.S. states, may have additional rights under applicable law.

ShowUp does not sell your personal information or share it for cross-context behavioral advertising as those terms are defined under applicable U.S. privacy laws.

We will not discriminate against you for exercising your privacy rights, except as permitted by applicable law.

To exercise your privacy rights, contact us at [privacy@showup.fans](mailto:privacy@showup.fans).

8. Lawful Basis for Processing

Contract performance: pledge creation and management, review-window notices and opt-ins, show delivery, payment processing, and transactional emails (charge notifications, ticket issuance, refunds, cancellations).

Legal obligation: financial and tax records may be retained for up to 7 years where required by applicable accounting or tax law.

Legitimate interest: fraud prevention, demand aggregation, and platform integrity.

Consent: optional product updates, momentum notifications, and activation offers. You may withdraw consent at any time via your notification preferences.

9. Data Retention

When you delete your account, your direct identifiers (including email address, display name, and location) are removed after a 30-day recovery window. We retain financial and operational records — including pledge history, payment ledger entries, and records needed to resolve disputes or meet legal obligations — for as long as necessary to provide the service, comply with legal obligations, resolve disputes, or enforce our agreements. Financial and tax records may be retained for up to 7 years where required by law. Email-delivery records are retained for up to 90 days. Anonymized demand aggregates may be retained indefinitely.

10. Data Controller

ShowUp is the data controller for personal data processed through this platform. Contact: hello@showup.fans.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services or legal obligations. We will post the updated version on this page and update the effective date. If changes materially affect your rights, we will provide additional notice where required by law.

Privacy concerns? Reach out to hello@showup.fans